MAVCOM resolves 99.7 pct of complaints from July-December 2017

KUALA LUMPUR, March 13 (Bernama) --The Malaysian Aviation Commission (MAVCOM) successfully resolved and closed 99.7 per cent of the 735 complaints lodged with it for the period of between July-December 2017.

This marked an improvement in MAVCOM's performance, even as the number of complaints lodged saw an increase of 23 per cent compared to the same period the previous year.

This was revealed in the Commission's third issue of the Consumer Report, released here today.

"With its emphasis on driving a consumer-oriented and robust aviation industry in Malaysia, the report provides an in-depth look into common complaints on airlines and airports operating in the sector," MAVCOM said in a statement.

Executive Chairman, Tan Sri Abdullah Ahmad said MAVCOM continued to welcome consumers to lodge their feedback, as it believed, a growing number of those aware of and empowered to exercise their rights will bode well for the sector in the long-term.

"Of course, we are deeply mindful of our own mandate to ensure that these complaints are addressed, resolved and closed in a timely manner. Indeed, the fact that we have successfully done so is a hallmark of our steadfast commitment to helping Malaysian air travellers," he added.

According to the report, Malaysia Airlines represented 39.6 per cent of the complaints received by MAVCOM, rising to 291 for the report period, compared to 157 for the same period the previous year.

"AirAsia and Malindo Air represented 23 per cent and 22.9 per cent of total complaints received respectively. However, the total number of complaints filed against AirAsia for the report period decreased by 23.9 per cent, while those against Malindo Air saw a 46.1 per cent jump," it highlighted.